Our situation of buying a Benz from another dealership that does not specialize in Mercedes vehicles: when we brought our Benz here we were treated with respect, issues with the car were noted and efforts went towards diagnosing, trying to replicate what I experienced and thoroughly ensuring the vehicle was safe to operate. It might not have been a normal situation, not straight forward to find but the professionalism, dedication and ability to work with the customer and required participation by the third party: my vehicle is now safe to operate which that peace of mind is a blessing. As a woman of colour, who experienced alot of racism in NL in many other aspects of life: getting a vehicle that needed work done but unable to find a mechanic who was able locally and original dealer unable to assist to the capacity of care it required: and facing sexism or racism at other auto mechanics service providers; having the Management Team and Shop Desk staff at Mercedes hear my concerns, take it seriously and the mechanics do their due diligence to find a solution to an intermittent issue - that's the quality and level of standard of care a customer deserves and I thank God everyday that I was able to get the required work done. Giving thanks for being treated with respect and care to follow up with the diagnostic and repair process, the options available to me and they did not dismiss or invalidate me. Thank you for fixing the car and giving me peace of mind and treating me with dignity. Money cannot buy that level of class and humility. Even after I returned the car a couple weeks after the initial work - because I heard a similar noise related to my initial complaint and weary to drive it: they kept the car and did their required checks to it and deem it safe. I am highly grateful for that follow up care as initially it was an issue requiring the entire steering column to be replaced - to have the reassurance everything is safe for operation: best kind. I highly recommend this location because phone etiquette was spot on, email updates were factual and timely, customer service from any and all staff regardless of job position was positive and more importantly our safety and operation of the vehicle was paramount. It was not a commodified or subjugated experience at all and they worked with us and our specific situation to ensure I can drive the car. Thank you a million times over.

Customer service again is fantastic. Been a customer for seven years since coming to St Johns. Marc and David have been great as always and again building the deal for a new car, taking the time to ensure everything is perfect for us. I would be amiss if I didn’t mention the service over the last few years with Ethan at the helm it is at a very high customer standard always listening and supportive to fix any concerns. Well done Mercedes St Johns for such a high standard over the last few years. Also my wife loves the new car.